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Return & Refund Policy

RETURN POLICY

Dear honey bees, we hope you enjoyed shopping with us and will love our products!

Should you have any concerns on the product and would like to return it, please read the following details carefully.

Return is only eligible for the following two reasons:

  1. Received the wrong item
  2. Defective good

Return is not eligible when:

  1. It is part of a gift
  2. Opened Items
  3. Discount and Promotion Items
  4. Change of mind 

 

Receive the wrong item

We sincerely apologize for our unintentional negligence.

Kindly feedback to our customer service by emailing us at support@honeykingdoms.com within 2 days after receiving the goods to let us know the item you have ordered and received.

Manuka Emporium Malaysia will bear ALL the return cost on your behalf.

Please ensure that the product remains sealed and is at their original condition. Any individual item that was sold in a pack or package, that you would like to return, has to be returned in full (in a pack or package).

 

 

Defective goods

Kindly feedback to our customer service by emailing us at support@honeykingdoms.com within 2 days after receiving the goods to let us know the item you have ordered with photos showcasing the defection.

Manuka Emporium Malaysia will bear ALL the return cost on your behalf.

 

Please return your purchase to the following address:

Honey Kingdoms Sdn Bhd

No 41, Lorong Dedalu, 4 ½ Jalan Ampang

55000, Kuala Lumpur, Malaysia

 

 

REFUND POLICY

Should you prefer a refund instead of replacement, please note on the following details:

Refund is only eligible for the following two reasons:

  1. Received the wrong item
  2. Defective good

Kindly feedback to our customer service by emailing us at support@honeykingdoms.com within 2 days after receiving the goods to let us know the details of your order and your intention for a refund.

Refunds will be in the form of store credits that can either be used to make another purchase on our website.