Delivery & Shipping
- Where do you deliver?
- Throughout Malaysia and Singapore
- Shipping to other international addresses can be arranged upon request. Please contact us at support@honeykingdoms.com for more details.
- How long does it take for delivery?
- We will process and ship out your order within 4 business days once payment is completed.
West Malaysia: Between 3-5 working days for parcel delivery
East Malaysia: Between 5-10 working days for delivery
Singapore – Between 7-14 working days for delivery
- Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season etc).
- For the purchase through affiliates, kindly check with your agent on the delivery time frame.
- We will process and ship out your order within 4 business days once payment is completed.
- How much is the delivery fee?
- For online purchase:
West Malaysia: RM10
East Malaysia: RM25
Singapore: RM35
- For the purchase through affiliates, kindly check with your agent on the delivery charge.
- For online purchase:
- Can I choose a specific date and time for delivery?
- For online purchase, customers are not able to choose a specific date and time for delivery as all deliveries will be done by the courier company
- For the purchase through affiliates, kindly check with your agent on the delivery timeframe.
- How can I check the shipment status for an online purchase?
- You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.
- You may also track your order by logging in to your account. Track my order.
- Do you provide self-collection service?
- No, we do not provide self-collection service at the moment.
- The item was damaged during shipment, can you replace it?
- We are not responsible for any damages done during shipment. However, we will help with your process for refund claims with the courier in charge. Depending on the respected courier company, a refund may or may not occur.